Program Agenda

*Please note that the program agenda is subject to change.

Block I

8:00 am……Opening and Introduction

• Logistics, introductions and opening exercise

8:30 am……Setting the Stage

• A supervisor’s definition of leadership
• 13 keys to leadership success

9:30 am……Break

9:45 am……Succeeding in Your Supervisor Role

• How to transition from Buddy to Boss
• The 7 components of the Supervisor role
• The control/empowerment balance
• The power of expectations

11:45 am…… Lunch

1:15 pm……Communication Skills for Successful Supervisors

• How to effectively communicate with different people
• 6 ways to make your communication more powerful, persuasive and memorable
• 5 ways to listen better at work tomorrow (and everyday)
• 5 keys to winning presentations

3:00 pm…… Break

3:15 pm……Coaching and Feedback for Real Results

• 3 sources of feedback
• 4 types of feedback
• 10 ways to give better feedback
• 5 ways to make performance review less painful and more effective
• 10 ways to be more supportive
• How to use a practical coaching model as a supervisor

5:00 pm……Close

Block II

8:00 am……Reviewing Day 1 and Setting up Day 2

• Includes warm up exercise

8:15 am……Leading and Championing Change

• The four levers of change – what they are and how to use them
• The critical differences between managing, leading and championing change
• Why resistance doesn’t have to be a bad thing
• 3 ways to overcome resistance
• 5 ways to accelerate organizational change

10:00 am……Break

10:15 am……Leading Teams to Higher Performance

• How to use the 4 stages of team development
• How to manage conflict on your team
• The 4 major elements of team performance
• 7 keys to better meetings
• The role of a team leader

11:45 am……Lunch

1:15 pm……Leading Teams to Higher Performance (con’t)

2:15 pm ……Setting and Getting Goals (For Yourself and Others)

• 5 keys to a successful goal setting mindset (and why it is important)
• 8 steps to setting achievable goals
• How to engage others In team goal setting
• 5 ways to improve goal achievement success

3:00 pm……Break

3:15 pm……Setting and Getting Goals (con’t)

4:15 pm……Answering Your Pressing Questions

• We don't want you to leave with any other nagging questions answered – so here is your chance!

4:30 pm……Action Planning

• You will leave with more than ideas, but a real plan to implement back at work!

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