If you're a leader, best-selling author Jon Gordon wants you to take this message to heart: Spreading negative energy solves nothing. In fact, it causes people to shut down. Morale suffers, employees disengage, productivity takes a hit, and profits fall. "It's easy to get upset and derailed by anger when things go wrong, but then the issue gets lost because you mismanaged … [Read more...]
The New Leader’s First Team Meeting
We recently received this question: Do you have any tips for communicating with my team as a new leader? In today's video, I'm going to answer this question from a slightly different angle by helping leaders lead their first team meeting - providing ideas and solutions for how to communicate and what to communicate in this very important … [Read more...]
Your Power of Choice in Conflict Resolution
In many cases, the path from conflict to resolution is like traveling down a dirt road in the country. It’s a little rough. Dirt might get in your eyes so that you don’t see clearly what lies ahead. You have to go more slowly than you do in other situations. Once you are on the road, you have to keep going. It is too narrow to turn around and go back the other way. At … [Read more...]
Are You An Arrogant Boss? Here’s How To Tell
It’s one thing to be proud of your successes and promotions; it’s quite another to allow that pride to morph into arrogance. Reflect on your attitudes and actions, and identify whether the following statements are True or False: I behave toward my subordinates very differently than I do toward my superiors. If forced to choose, I’d rather make myself look good … [Read more...]
The 5 Ways People Respond to Conflict (and Why You Should Care)
In my work with clients of all kinds, I have noticed five basic types of people when it comes to responding to conflict. Admittedly, I did not come up with these categories from a sophisticated and comprehensive statistical analysis. They are, however, built on my observations from working with many people and talking about their approaches to conflict and then observing the … [Read more...]
Why Nice Teams Finish Last
By Kris Boesch My brother-in-law recently got a job in retail sales of satellite TV. Here’s a psychological trick he was taught – ask the nice young couple who has stepped into the big box store to follow you, and as you ask, turnaround and walk away with your back towards them. Invariably they will follow you even if they have no interest in what you’re … [Read more...]
Manage 3 Major Causes of Workplace Tension
When people are physically uncomfortable, they generally have difficulty focusing on the work at hand, and they tend to become emotionally sensitive and irritable. Both can decrease productivity and increase conflict. Here are three of the most common issues I see as I work with my clients: 1. Space constraints Such constraints can take many forms, but they almost … [Read more...]
5 Ways to Ensure That Employees Understand (and Follow) Your Directions
This is a guest post by Phil Gerbyshack, a trainer and speaker. If you’re a boss, one of the most important parts of your job is giving directions. Whether you’re training, coaching, or assigning work, it’s critical to do the job right. If you think about what you do when you share travel directions, you’ll do a better job with supervisory directions. Here are some tips to … [Read more...]
Trust Takes 2 Forms—Here’s How to Foster Both in the Workplace
By Guy Harris The word "trust" has many layers of meaning. While most of us have similar general perspectives about what it means to trust another person, there are some subtle differences in how we view this simple word. The words I often use to describe the two sides of trust are transactional trust and relational trust: Transactional trust refers to the trust we … [Read more...]
Creating a Process to Reduce Conflict
There are a lot of moving pieces when it comes to managing conflict and a very important component is helping to get to a resolution plan. In today's episode, we are giving actionable tips for creating a process that reduces conflict and helps leaders to move employees toward a resolution in any conflict situation. https://youtu.be/9HRQGDL5mRc?rel=0&showinfo=0 … [Read more...]