BalloonsIn your role as a front-line supervisor, you will eventually find yourself in the situation of selling a change to your team that you are also having trouble accepting. If you have not had this experience yet, you will. And when it happens, it can create all sorts of negative thoughts and emotions for you: frustration, anger, stress, fear of failure, feeling disingenuous, and others.

As a leader, you face a major challenge in this situation – you have to be positive to sell the change. How can you remain positive in spite of the negative emotions you are experiencing as a result of the change?

Here are three questions to consider to help you find the positive path forward even in the face of a change you’re struggling to accept…

Is it illegal, immoral, or unethical?

If it is, you’ve got bigger problems than figuring out how to accept the change. And, this is an extremely rare situation.

While I know that it happens, I have never been part of a corporate change that was illegal, immoral, or unethical. I have seen and had to implement policy and procedure changes with which I disagreed at the time, and it was hard to do. Still, it wasn’t unlawful or flat out wrong. I just disagreed.

In those situations, you can choose to extend some grace to your leaders and assume that they are doing the best they can with the information they have and the constraints they face. When you make this choice, it gets a bit easier to accept the change.

Is there some way that you can influence the scope, direction, or implementation of the change?

You might be able to modify the change in some small way at your local level that gives you the opportunity to make the change more palatable while preserving the integrity of the intended outcome. Some things to consider are timing of the change, additional training or support for team members during the change, or modifying other policies and/or procedures you can control to minimize the negative affects you or your team might experience.

Have you done everything you can to understand the driving force/reason behind this change?

If you dig hard enough and ask enough questions, you might find some positive aspects of the change even though you don’t like every element of it. In many cases, understanding the reason behind the change can turn a negative perception of it into a positive – or at least neutral – view of it. Engage with leader’s senior to you. Ask questions. Have conversations. Seek understanding.

In the end, it’s rarely easy to embrace and sell a change that you have trouble accepting for yourself. Leading from the middle of an organization will eventually give you the opportunity to face this situation. The number of these situations that are “hills to die on” is incredibly small. When you face this situation, consider these three questions so that you can honorably fulfill your role as a supervisor and drive the change implementation with your team.

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Guy is our team’s night owl and Kevin’s co-author. He’s thoughtful and deliberate. Guy is our stealth warrior, completing projects that move our team ahead. His speaking and consulting gigs keep him on the road regularly, and he is always happy to return to his family. Guy is a wise and insightful coach, warm and supportive. He’s definitely someone you want to know.

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  1. Thank You for the message. I am in the process of going through the exact situation you are speaking about. After 39 years with the company it has been purchased bu an investment corporation. We have approximately 95 – 105 employees. We are no longer Mom & Pop doing 30 – 35 million in sales a year. The new business world has and is changing daily leaving those of us older employees to struggle with learning a new way and I think maybe not the best way just different. We older employees are here on time every day, don’t spend 50% of our time on social media, or just plain goofing off. We work
    and try to cope. When I leave they will hire 3 people do my job. I wish there was a company that just hired older workers but that would be illegal as age discrimination. Thank You for letting me vent.

    1. Chuck – Thanks for your note, and congratulations on 39 years of service with your company! I know you said you were venting, and there isn’t anything magical I can say to make things better for you. What I would say, is stay the course. Continue to add value to the company through your experience knowledge and wisdom. Continue to support your teammates and Customers. the acquisition isn’t in your control. The new policies and software and more isn’t in your control. What is and will always be in your control is your approach, your work ethic, and your attitude. Focus there and you will be happier and more productive.

      Thanks again for your comment!

      You are Remarkable!

      Kevin 🙂

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