Sure, there are some people who are naturally good at dealing with conflict, but most people aren’t. They resort to ineffective conflict management techniques, such as giving the silent treatment, allowing their anger to fester, yelling at the other person or talking behind his or her back. Not only are those responses ineffective for resolving conflicts, but they’re also likely to contribute to lowered morale and reduced productivity. As a leader, how you manage difficult people and conflict sets the example for the whole team, so you (especially) can’t resort to those negative behaviors.
Wrike put together the following infographic that offers actionable tips you can use to work more effectively with everyone (even those people you deem extremely difficult) on your team.