By Guy Harris When you move into a leadership role, you gain two related roles: supervising and coaching. While they are not mutually exclusive skill sets, they are different. Supervising demands performance while coaching gains commitment. Supervising defines goals while coaching helps others set goals. Supervising gives direction while coaching helps people … [Read more...]
The Key to Truly Understanding What People Are and Are Not Saying
Guest article by Chris Heller When you talk to another person, you can never be 100% sure what they mean, what they are saying, and not saying. But there are methods you can use to get a better understanding of what they are trying to communicate. Here are some techniques that may help you. Pay Attention to Body Language and Facial Expressions Body language and facial … [Read more...]
Use Your Greatest Communication Power Source
By Guy Harris How is a cell phone like a coaching conversation, a car like a conflict resolution conversation, or a windmill like a project planning session? They all have a power source. Cell phones, coaching conversations, cars, conflict resolution, windmills, and project planning are all driven by power sources. And the power source needs to fit the … [Read more...]
A Common Way to Misuse the DISC Model
By Guy Harris I once read a news article about the number of children that have likely been misdiagnosed with Attention Deficit Hyperactivity Disorder (ADHD). The researchers quoted in the article said that many students had been diagnosed as having ADHD by their teachers because they are young and immature rather than because they actually have ADHD. Basically, the teachers … [Read more...]
Three Questions You Can Use in Difficult Conversations
By Guy Harris Eventually, all leaders find themselves in difficult conversations. It might come as a result of a conflict between team members, as part of a sensitive coaching/feedback discussion, or when reconciling different ideas for how to proceed on a project. There may be weeks or months between them, or you might have three difficult conversations in one day. How they … [Read more...]
The 10 Questions You Need to Be a Better Listener
By Kevin Eikenberry Listening is a life skill that is something we can always improve. There's not a time I can think of when I asked if someone would like to be a better listener, and they said, "no." Listening has a big impact on our ability to communicate, create and build relationships, and get things done. Listening helps us to learn. By doing it well, listening can … [Read more...]
Stop Using Feedback Sandwiches
By Guy Harris How do you like feedback sandwiches? That is common question I get both in Bud to Boss workshops and in work with coaching clients. To set the stage for my answer, I often ask: When you are on the receiving end, what do you think of them? If you are like me and almost every person I have asked that question, you don’t like them. They taste bad. I … [Read more...]
Are You Talking Too Much?
By Kevin Eikenberry You've got questions and we've got answers. Hi, I'm Kevin Eikenberry, answering the questions that new leaders ask us. Actually, it's our goal to help all leaders be more productive, successful, and confident. Today, I am answering a question about how much leaders talk. Are you ready? Let's get started. Lots of leaders have asked me this question: … [Read more...]
Communication Tools To Inspire Others And Build High-Performing Teams
Guest post by Carolyn Stern, President and CEO of EI Experience and author of The Emotionally Strong Leader: An Inside-Out Journey to Transformational Leadership If you want to be an “Emotionally Strong Leader,” a person who can create trust bonds and deeper connections, motivate others and build high-performing teams, then you need to develop your Emotional … [Read more...]
You Are a Role Model (Whether You Like it or Not)
By Kevin Eikenberry You've got questions, and we've got answers. Hi, I'm Kevin Eikenberry answering the questions that new leaders ask us. Actually, it's our goal to help all leaders be more confident, successful, and productive. And we do that by answering questions, including this one. Am I a role model? Are you ready? Let's get started. The more general … [Read more...]