One of the co-workers I’ve most liked and respected in my career is a hardworking woman who is full of great ideas and ambition and takes a lot of pride in her work. She is someone who you can tell is going to do great things during the span of her career. That’s why one day, during a particularly stressful week, I was surprised to hear her say that she has a hard time … [Read more...]
Putting Out Fires: Stop, Drop and Role
I’ve worked with well-meaning, highly-principled leaders and managers for years. When the topic of coaching and developing their employees comes up, I often hear that they know coaching is important, they want to coach more, but they don’t have time because they are too busy “putting out fires.” Right now, that probably has never been more true. The pandemic put many leaders … [Read more...]
How to Keep a Conflict From Escalating
When I work with clients, I often see judgment driving much of the thinking during a conflict conversation. Rather than a genuine curiosity for understanding where the other person is coming from, one or both people judge the other person's intentions. Here's how I see the difference between these two attitudes: An attitude of judgment says: “They're trying to take … [Read more...]
Focus Your Employees on What’s Important Right Now
For years I've asked people, "What's the good word today?" My intention always was to get people thinking about something positive, and if they were thinking something positive, to share it with me so I could benefit too. Unfortunately far too often people can't come up with a good word, or in many cases, a word at all. Hearing negative feedback isn't easy, especially for … [Read more...]
Encourage Employees to Take More Initiative
Empowerment is a great thing, especially during times of change, upheaval and disruption. Empowered employees show greater commitment, stay more engaged, and create better results. Empowered employees take more initiative and get more done than employees who work in a fear-based, command-and-control environment. As a new supervisor, you hear and read about these … [Read more...]
How to Talk to an Angry Person
Emotions are running high, and people seemingly get angry for no reason. If you’re like most of the people, you managing someone's emotional outburst is the last thing you one to do. While some people seem to have a knack for helping others “back off the edge,” most people feel at least a little bit nervous or apprehensive about such situations, especially new managers who have … [Read more...]
Helping Grief-Stricken Employees
Death is an incredibly tough subject to discuss, and one we are confronted with daily these days, but it's also been an issue that managers and leaders have dealt with for a long time. How should you act when an employee loses a loved one? What should you say? How do you respond without coming across as invasive? When one of your employees suffers the loss of a loved one, … [Read more...]
5 Ways to Recognize Remote Employees
It's not groundbreaking news that employees want to be recognized for their hard work. Nor is it surprising that employees' performance, attitude and job loyalty tend to improve when they feel valued at work. Be honest: How well are you performing at recognizing your employees' efforts in recent weeks? Most of our lives have been turned, at least a little, upside down … [Read more...]
Managing Online Meetings for the First Time? Follow This Advice.
This is a guest post by Wayne Turmel from the Remote Leadership Institute. Join him for a free four-part video course, Demystifying Remote Leadership: How to create solid working relationships in a virtual team with more confidence and less stress! Sign up now. The most common complaint about online meetings is that they are a colossal waste of time. The problem is, right … [Read more...]
How First-Time Leaders Can Effectively Manage a Crisis
This is a guest post by HARRY HUTSON and MARTHA JOHNSON. Being a new manager or a first-time leader can be a wild ride. Some days your heart is in your throat with trepidation, and on others it is bursting with the pride of accomplishment. Day-to-day responsibilities and task assignments are in your face. No time for what-ifs, strategic thinking, or long-term … [Read more...]