I have the good fortune of working with lots of leaders, and often have the chance to talk with, teach or consult with them on a variety of issues including their role as a coach. The vast majority of those I work with truly want to be more effective and make a difference for their people and their organizations. When the subject of coaching comes up, invariably the … [Read more...]
Training is an Event. Learning is a Process
I say that often. It’s part of my personal philosophy, and it’s part of my business philosophy. Let me explain. People around the world (you included) buy learning materials, books, audio programs, and webinars and attend lectures and workshops every day. Those learning options exist whether you want to learn about leadership, leopards or being a lifeguard. Companies and … [Read more...]
Coaching Success … In 10 Sentences
Coaching is one of your most important roles. When you do it well, it can also be one of the most gratifying parts of being a leader. While I have long shared insights and helped others learn to be better coaches, I wanted to see if I could summarize the essence of coaching success into seven sentences. I didn’t succeed. Instead, below you will find ten "rules," that if you … [Read more...]
4 Ways to Ensure That Your Training Dollars Aren’t Wasted
There is a disconnect between what senior executives want from learning and development, and what they actually see. In fact, 96 percent of Fortune 500 CEOs want to see a business connection, yet only 8 percent see it. And 74 percent want to see ROI, yet only 4 percent see it, according to Patti and Jack Phillips of the ROI Institute and authors of The Business Case for … [Read more...]
[Infographic]: How to Motivate 6 Different Employee Types
The best way to motivate people is to truly understand what motivates them. Sounds painfully simple, and yet, too many leaders don't follow that advice. They stick to one-size-fits-all tactics or rely on money to motivate employees to do their very best. In this infographic, created by Headway Capital, you'll learn that money is not the answer to everything and instead … [Read more...]
Mandatory Training Doesn’t Always Improve Behavior
What happens when an employee or customer survey indicates that the supervisors, customer service agents, or senior management team needs to behave in different ways? Often, someone in the organization creates a mandatory training program to teach the supervisors, customer service agents, or senior management team new skills in the hope that knowing about the new skills will … [Read more...]
10 Coaching Rules the Best Leaders Follow
Last week, we answered "Is All Coaching the Same?" (Spoiler alert: We don't think it is, and in fact, we believe there is a very clear distinction between coaching for knowledge versus coaching for skill.) You should definitely hop over and check out that post if you haven't already to read our full explanation, but it essentially boils down to this: Coaching employees to build … [Read more...]
Is All Coaching the Same?
“Is all coaching the same?” Absolutely not. There is a difference between skills and knowledge, and there is definitely a difference when it comes to coaching employees to improve in either area. IMHO, it is easier to coach knowledge. You essentially are presenting facts, data and what works or doesn’t work. It takes less time to coach knowledge because it often requires … [Read more...]
7 Ways to Support and Grow Your Top Performers
As a leader, you should be spending 50% of your energy, focus and time coaching and further developing your employees, specifically your top performers. I truly believe that your most important job is helping employees realize their full potential. When employees do their best, you are more capable of hitting your goals, increasing your productivity and innovating. Still, … [Read more...]
7 Simple Ways to Be a Supportive Coach and Leader
As a leader, coaching is one of your most important duties. It's how you will help employees correct negative behaviors and enhance positive ones. It is how you will train new employees to take on their new positions. It is how you will guide two employees to work through a conflict. And the list goes on. While coaching, in general, is important, how you coach can mean the … [Read more...]